• Thu. Mar 23rd, 2023

Troubleshoot cannot connect error on Malwarebytes

BySuzanne Shanks

Oct 5, 2021
Malwarebytes cannot connect to service

A security program like antivirus is one of the first items we install on our new computer, and it’s right. While a few people pay an amount to purchase a reputable antivirus program, most users rely on free applications like Malwarebytes to meet our security requirements. While it’s they are free, Malwarebytes does an excellent job in protecting our computers from virus and malware attacks.

Malwarebytes also comes with an option to purchase a paid version (premium) which unlocks additional features like scheduled scans, real-time security, and so on. however, the free version will suffice for the majority of users. Take a look at our guide on how to utilize Malwarebytes Antimalware to eliminate Malware for more information.

But, not a single thing in the world of technology is without errors or difficulties. Malwarebytes is not any different and has had issues from the time. We’ve already discussed one of the most frequently reported issues Malwarebytes Real-Time Web Protection issues that won’t resolve the issue and, in this content, we will discuss another problem, Malwarebytes Not Connecting to the Service error.

How to fix Malwarebytes cannot connect to service issue error on the system?

The problem occurs when you click the icon for the application to open it, however instead of opening it, you are presented with an elongated blue circle, that is followed by an error message. The error stops the user from starting Malwarebytes at all, and it is quite a snarl when you need to immediately search your system for Malware.

The message suggests that the issue is most likely by a problem that is related to Malwarebytes. Malwarebytes service. Other causes for the error are a bug that is internal to the latest version of Malwarebytes as well as conflicts with other antivirus software you may install on your computer, or installation issues, or other issues.

Below are the various solutions suggested to fix the Malwarebytes” Unable to Connect the Service error.

Process 1: Check Malwarebytes Service Status

Like many software, Malwarebytes also has a background service that helps it function. As per the error messages, Malwarebytes is unable to launch due to a slow connection or communication issue in the process. This happens when the Malwarebytes service is not running in the background for an unidentified reason.

The best way to get rid of the majority of Malwarebytes problems is to examine the state that is being performed by this Malwarebytes service. To prevent any issues the service should begin automatically at every reboot Follow the steps below to alter its startup type If it’s not:

1. Start Windows Services. 1. Open the Windows Services application by typing services.MSc in the run command box (Windows key + R) and clicking”OK”. It is also possible to access Services by searching for it in the Windows search bar (Windows key + S).

2. Look through the directory of Local Services and locate the Malwarebytes service. To make finding the service you require Click to select Name in the middle of the page and sort all services alphabetically.

3. Right-click on Malwarebytes Service and select Properties from the context menu that appears. (Alternatively double-click on the service to view its properties)

4. In on the General tab, click the drop-down menu beside Startup type and choose Automatic.

5. After that, look up the status of the Service. If it shows Running Click on Apply in order to store the modifications and click OK to quit. If the Service Status shows stopped, click the Start button to initiate the service.

Some users may be notified of an error when trying to launch this Malwarebytes service. The error message reads:

“Windows was unable to launch”The Security Center service on Local Computer. Error 1079: The user account that is used for this service differs from the one used by other services running within similar processes.”

To get rid of the above error and begin the Malwarebytes service Follow the steps below:

1. In the properties window, open Malwarebytes Service. Malwarebytes Service again (Steps 1 to 3 of the previous method) and then click the Log On tab.

2. Click the Browse icon. If the button appears greyed out, click that radio icon next the This account to activate it.

3. Enter the name of your computer (username) within the textbox that says ‘Enter the name of the object’ and click the”Check” Names button to the right. The name of your computer will be confirmed in only a couple of seconds.

Be aware that if you don’t know your username, then click the Advanced button, and then click Find Now. Choose your user name from the drop-down menu and then click OK.

4. Click OK. Anyone who has set an account password will be asked to input it. Enter your password once to close.

5. Return to the General tab and start your Malwarebytes service.

Restart your computer to have good luck. Open Malwarebytes to see whether the Connecting Unable service error is fixed.

Process 2: Add Malwarebytes to your Antivirus Exclusion list

Many people pair their existing antivirus with Malwarebytes as an extra layer of security. While it may appear to be an effective strategy but on the surface, there’s a couple of things that could fail.

First, Antivirus and Antimalware applications are known for using a large number of resources (memory) in addition to the fact that two programs are running simultaneously can result in severe performance issues.

Furthermore, as these applications do similar work there is a chance that a conflict could arise and cause issues with their performance.

Malwarebytes has been said to be compatible with other Antivirus applications, but users still report issues because of conflicts between the two. The issues are mostly discovered by F-Secure users. an antivirus software.

It is possible to resolve this issue by adding Malwarebytes to the list of exceptions or exclusions that your security software uses. The procedure for adding any application on the exclusion list is different for each antivirus and is easily found through a quick google search. You may also decide to temporarily deactivate the antivirus when you are required to run a malware test.

Process 3: Reinstall Malwarebytes

Certain users still receive this error even after changing the start-up kind of Malwarebytes Service. Users may try to install Malwarebytes in a complete manner to fix the problem of not being able to connect to the service forever.

People who use this free version application can begin the process of reinstallation by first uninstalling the program, then installing and downloading the most recent version of the Malwarebytes. Premium users must first find their activation IDs as well as passkeys to access the features they have purchased on restart.

You can locate the activation ID and the key when you look up the receipt in the Malwarebytes account, or by looking through the email he/she received following buying the premium version of the program. You can also get access to the password using an editor for the Windows registry. Windows Registry Editor.

To find your activation ID as well as the key to Your Malwarebytes Premium account

1. Open the Run command box (Windows key + R) and type Regedit into the text box, then hit Enter to launch The Windows Registry Editor. Like Services, you may also simply type in the word Registry Editor using the Windows search bar.

Whatever the mode of access, an account control window asking if you wish to allow the application to make changes to your device will be displaying. Click”Yes” in order to allow the needed permissions.

2. Expand HKEY_LOCAL_MACHINE that is within the panel to the left.

3. Then, double-click SOFTWARE to expand it.

4. Based on the system architecture you’ll find your activation ID as well as your key at various locations:

For 32-bit versions: HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes

For 64-bit versions: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes

Once we have found the activation ID and the key to the account you have created with Malwarebytes Premium Account, we can proceed to the process of uninstallation:

1. Before uninstalling, run Malwarebytes by double-clicking its icon on your desktop, then click in My Account and then deactivate.

2. Then you need to go to Advanced Security Settings and remove the checkbox next to the ‘Enable Self-Protect’ module’.

3. The process is complete. pre-uninstallation process. Stop the program and right-click the Malwarebytes icon located in your system tray, and choose close.

4. Click the link MBAM-Clean.exe in order to download this uninstallation tool that is officially licensed.

5. To be more careful and prevent any accidents from happening, shut down every program which is currently running. You can also temporarily disable your antivirus.

6. Open the MBAM-Clean software and adhere to the on-screen prompts to eliminate all traces of Malwarebytes off your computer.

7. Once the uninstallation process has been complete, and you are asking to restart your computer. Follow the instructions and then restart (Go on your PC’s desktop; hit Alt + F4, followed by the downward-facing arrow and enter).

8. Start your preferred browser and then go to the website Malwarebytes Cybersecurity, and download the most current version of this security software.

9. After downloading, open to run MBSetup.exe Follow the directions to install Malwarebytes once more. When asked, uncheck on the option next to Trial.

10. Start the application and click the Activate license button.

11. On the next screen, make sure you enter your activation number and the passkey that we obtained earlier to activate your premium license.

Process 4: Uninstall Malwarebytes in Safe Mode

If the root of the problem is deeper than we think then you’ll have trouble following the guide above and correctly uninstalling the Malwarebytes application. The unfortunate users will have to boot first in Safe Mode and then uninstall the application. To boot into Safe Mode:

1. Type MSconfig into or the Run Command box, or in the Windows search bar, then press enter.

2. Switch on the Boot tab in the next window.

3. Under the Boot options, make sure to tick the box next to Safe boot.

4. When you enable Safe boot the options below it will also be available to choose from. Check

5. Click Apply, followed by OK to save the changes, and then restart your PC to go into Safe Mode.

6. When the computer is back in Safe Mode then open Windows Settings by either clicking on the Start button and then on the cogwheel Settings icon (above the power options) or by using that keyboard combo Windows button + I.

7. Click on Apps.

8. Go through the list of Apps and Features to find Malwarebytes and click it to open the respective choices for the app.

9. Click the Uninstall button to remove it.

10. It isn’t possible to connect to the internet, and therefore will not be able to get the installer file to download the most recent version of Malwarebytes. This is in Safe Mode. Therefore, go back to the boot tab in Microsoft’s MSConfig Window (steps 1 through 3) and remove the checkmark beside Safe Boot.

After your computer has booted normal, go to Malwarebytes official website and install the .exe file of the program then install the application. you will not be greeted with the Connecting to the Service error again.

If you’ve started to experience this Malwarebytes Unable for Connecting the Service issue following an upgrade to a particular version of Malwarebytes it is most likely by an inherent flaw in the version you’re using. If this is the case, and none of the methods above have solved the issue, then you’ll have to wait until the developers release an update with the bug corrected.

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